Using The Cloud Connect This article will walk you through how to use the Vitality Cloud Connect feature.  This feature quickly helps you create a

Question What is the difference between the disconnect link and delete icon? Answer The difference between the disconnect link and delete icon is significant.  One

There may be times when you would like to change the column order of the points when you are exporting from the platform in .csv

Question When I change names or titles in the Gateway for Devices or the Gateway, I do not see them change in Vitality.  Why? Answer

Network Settings In order for Data Acquisition Servers (DAS) to push data to Vitality, data communication to Vitality’s cloud needs to be configured.  Below are

In order to transfer your Next Century system, you will need to fill out this form.   https://docs.nextcenturymeters.com/Property-Transfer-Request.pdf Once this form is filled out, please send

This article will walk you through remote accessing an Acquisuite A8810 or A8812 (DAS) HTML Enabling Remote Access on an Acquisuite Log into AcquiSuite Networking

If your Client has set up the Vitality Platform to need 2 Factor Authentication, you will need to install the Google Authenticator App. This APP

Data displayed in the Platform is based on the time stamps programmed in the Gateways. While using the Platform, it uses the time zone settings

Note:You MUST be an Admin or a Super-Admin to accomplish this. I As an Admin or Super-Admin you have the ability to switch your view

Question How do I start/stop the Meter or Servers in Error emails? Answer Starting/Stopping the Meter or Servers in Error emails. Step 1: Log into Vitality From

To access Alarms, go to Vitals > Alarms.From the Alarms table, click “New” From the pop-up, fill out the form accordingly.  The Lower Limit is where

Question Why do I get an N/A or 0 in Vitality data? Answer Sometimes in reports and downloads of data from Vitality, the User may

Step 1: Point your gateway or Data Acquisition Servers (DAS) to Vitality.   Step 2: Go to vitalityenergy.com on the top left of the screen click “Login”.

Access Setttings From settings > Hardware > Devices, click New on the top right-hand corner of the device table.  Fill out the table as necessary.