Privacy Policy

Overview

Vitality Energy ("Vitality," "we," "our," or "us") provides energy management software and related services (the "Services"). This Privacy Policy explains how we collect, use, share, and protect personal information, and the choices available to you.

By using the Services, you agree to this Privacy Policy.

Who We Are

Vitality Energy, Salt Lake City, Utah, USA. Contact details are at the end of this policy.

Scope

This policy applies to personal information collected through our website, platform, support, sales, and marketing activities.

• Controller: We control data for our own operations (e.g., website, marketing).
• Processor: We process data on behalf of customers (e.g., tenant or occupant data in our platform).

If your data was provided by a property owner, manager, employer, or HOA, please contact them first for data-related requests.

Information We Collect

You provide:

• Name, email, phone, address
• Account credentials
• Billing-related details (processed via third parties like Stripe)
• Support requests and communications

From customers/third parties:

• Account setup data, tenant/occupant records, service usage

Automatically collected:

• IP address, device and browser data
• Usage activity, pages viewed, timestamps
• Cookies and similar identifiers

Sensitive data & children: We do not intentionally collect sensitive personal data or data from children.

How We Use Information

We use personal information to:

• Provide and operate the Services
• Manage accounts and process payments
• Provide support and communicate updates
• Improve performance and user experience
• Conduct analytics and security monitoring
• Send marketing (where permitted; opt-out available)
• Comply with legal obligations and enforce agreements

We may use anonymized or aggregated data for analytics and product improvement.

Legal Bases

Where applicable, we rely on:

• Contract: to deliver the Services
• Legitimate interests: to operate, secure, and improve our business
• Consent: for optional features like marketing or cookies
• Legal obligations: to comply with law

Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences, analyze usage, and improve performance.

You can manage cookies via your browser or our cookie banner. Disabling some cookies may affect functionality.

See the Cookie Policy below for details.

Sharing of Information

We do not sell personal information.

We may share information with:

• Service providers (hosting, payments, analytics, support)
• Customers and authorized users (e.g., property managers)
• Integrations you enable
• Legal authorities when required
• Successors in a business transaction

We may also share de-identified or aggregated data.

Energy Data

Our platform processes property energy usage data ("Energy Data").

• Owned by the customer (e.g., property owner/manager)
• Used to operate the Services and improve products
• Shared in identifiable form only when necessary for service delivery or legal obligations
• Otherwise used in aggregated or anonymized form

International Transfers

We operate in the United States. Your data may be processed in the U.S. or other countries.

Where required, we use safeguards such as Standard Contractual Clauses or equivalent measures.

Data Retention

We retain personal information only as long as necessary for:

• Providing Services
• Legal and financial obligations
• Dispute resolution and enforcement

Customer data may be deleted after account termination in accordance with our agreements.

Security

We use industry-standard safeguards, including:

• Encryption in transit (and where appropriate at rest)
• Access controls and role-based permissions
• Monitoring, logging, and security testing

No system is completely secure.

Your Rights

Depending on your location, you may have rights to:

• Access your data
• Correct inaccuracies
• Request deletion
• Restrict or object to processing
• Data portability
• Withdraw consent

EU/UK

Includes rights under GDPR and the ability to lodge a complaint with a regulator.

California (CCPA/CPRA)

Rights to know, access, delete, and correct personal information, and not be discriminated against. We do not sell personal information.

Canada

Rights to access and correct personal information.

To exercise your rights, contact us below.

Marketing & SMS

You may receive marketing communications where permitted by law. You can opt out anytime.

SMS (if opted in):

• Message frequency varies
• Standard carrier rates apply
• Reply STOP to opt out, HELP for support

We do not share SMS opt-in data with third parties for their own marketing.

Third-Party Links

We are not responsible for third-party websites or services.

Updates

We may update this policy. Changes will be posted here with a new "Last Updated" date.

Contact Us

Vitality IO, Inc.

3731 W. South Jordan Parkway, #102-437

South Jordan, UT 84009

Email: chris@vitality.io

Phone: (855) 915-3313