Open Position
Customer Support Manager
Lead the team that keeps operators happy. Build the processes, set the bar, and make sure no one waits longer than they should.
The Role
You'll own the entire support experience at Vitality. That means building a team, creating processes that scale, and making sure every operator interaction leaves them feeling like they made the right choice.
This isn't a "manage tickets from a distance" role. You'll be in the trenches with your team, understanding the product deeply, and turning support insights into product improvements.
What You'll Do
- →Build and lead a high-performing support team
- →Create scalable support processes and documentation
- →Own support metrics — response time, resolution rate, satisfaction
- →Partner with product and engineering to turn support patterns into fixes
- →Handle escalations and make sure nothing falls through the cracks
What We're Looking For
- →3+ years managing a support team, ideally in SaaS or proptech
- →You've built support processes from scratch — not just inherited them
- →You're technical enough to understand the product deeply
- →You care about operators as much as metrics
- →You communicate clearly and don't hide behind jargon
Details
Location
Utah / Remote
Type
Full-Time
Team
Support
Reports To
VP of Product
Apply Now
Or email us directly at careers@vitality.io