What to do if your submeter’s aren’t working

Submeter readings are important for billing and tracking purposes. Inaccurate readings can cause frustration and extra expenses. Follow these steps to troubleshoot submeter issues and prevent future problems.

Possible Causes of Submeter Malfunction

Submeters can malfunction for various reasons, including damage caused by external factors, power surges, or software glitches. It’s important to identify the source of the problem before attempting to fix it.

Physical Damage

Submeters can be damaged by water, dust, or impact. Physical damage can also result from accidents or improper installation.


Power Surges


Electrical surges can damage submeters, causing them to malfunction or stop working entirely.

Software Issues


The submeter’s software can be affected by viruses, outdated firmware, or system malfunctions.


Human Error


Human error, such as incorrect wiring or manual input of data, can also cause submeter issues.

Importance of Accurate Submeter Readings


Inaccurate submeter readings can lead to costly billing discrepancies and compromised data collection. This can lead to poor relations with tenants, and it doesn’t enable you to make proper decisions for energy management. Ensure accurate readings through proper installation, maintenance, and troubleshooting procedures.

Steps to Troubleshoot

Step 1: Check for Physical Damage

Inspect the submeter for signs of damage or malfunction, such as exposed wiring or corrosion.

Step 2: Reset the Submeter

Try resetting the submeter by turning off the power and waiting for several minutes before turning it back on.

Step 3: Check the Connections

Ensure that all connections, wiring, and cables are properly attached and tightened.

Step 4: Consult the Manual

If you’re unsure of what to do, consult the submeter’s manual or contact the manufacturer for guidance.

Step 5: Contact VITALITY 

VITALITY has over 50 years of experience with submetering, commissioning and certification. We can also provide a software solution that will help you monitor your meters over time. Reach out and contact us for a call to learn more!

Preventing Future Submeter Issues

By following these preventative maintenance tips, you can ensure that your submeter remains in good working order.

Regular Maintenance Checks

Schedule and carry out regular maintenance checks to ensure that all parts are working properly and catch minor issues before they escalate.

Proper Installation

Ensure proper submeter installation by a qualified technician in compliance with safety standards.

Implement Surge Protection

Surge protectors are designed to safeguard electronic equipment that is sensitive to power surges, such as a submeter.

Get the VITALITY Platform

The VITALITY platform can be used to monitor submeter performance in real time. We will notify you when a meter is down, to save you the heartache of finding out too late. 


Follow these steps when your submeter isn’t working properly, and you can reduce the potential for billing discrepancies and other issues. Remember to perform regular preventative maintenance checks to keep your submeter in good working order.

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