Tailored Support for Every Need
VITALITY is dedicated to providing outstanding customer service and support to ensure your utility management system operates smoothly and efficiently. Our SLA outlines the standards you can expect from us, ensuring transparency and reliability in our services.
Service Level Packages: Choose Your Level of Support
Free
- Knowledge Base and User manuals
- Live Chat
- Support Tickets
- Training Webinars
- 2 Onboarding Sessions
Standard
- Everything in Free
- Phone Support
- 2 Additional Onboarding Sessions
- Quarterly Business Reviews
- Dedicated CSM
- 1 Certified Energy Manager Consultation
Premium
- Everything in Free and Standard
- Unlimited Onboarding Sessions
- Quarterly Utility and Energy Analysis
- Custom Dashboards
- Dedicated Project Manager
- Unlimited Energy Manager Consultations
VITALITY Response and Resolution
At VITALITY, we understand the importance of a reliable utility management system. Our response and resolution times are setup to provide you with peace of mind regardless of SLA tier. We want you to know that any issues will be addressed promptly and effectively. Your decision to choose VITALITY comes with unmatched support and dedication to your operational success.
Level | Description | Response | Resolution Plan |
