You may need to apply a credit to a Tenant account.  This will walk you through how to do this.  

Step 1:  Find the Tenant Account.

From the Billing Center, click on the property where the Tenant’s account is located.  From the Active Tenant Accounts, click on the appropriate account balance”

Tip:  You can search any field by typing on the line under the word “Search”.  

Step 2: Apply the credit

Click on the blue “Account Adjustment”  button under the Unit number.  Select the appropriate credit type, and the amount and add a description.

The credit is now applied to the account.